Refer Your Neighbour — Campaign Terms and Conditions
www.excitel.com | Updated July 2026
The “Refer your Neighbour” campaign is an ongoing program at Excitel’s serviceable locations, effective July 2026, and continues until modified or withdrawn by Excitel.
The campaign is live only at Excitel’s serviceable locations.
This campaign is open only to an existing Excitel subscriber (“Existing User”) with an active subscription who, at the time of installation of the referred lead, has more than 30 days remaining on their active plan.
To participate, the Existing User must have submitted the referral themselves through the official referral portal, and must not share the same address as the person being referred (“New Referred Person”).
The New Referred Person must not already be an Excitel customer, and must not have been referred by another Existing User in the preceding 30 days. Referrals that fail this check are rejected automatically at the point of submission.
Referrals can only be submitted via the official portal at promo.excitel.com/referyourneighbour. Excitel field and sales representatives are not authorised to submit a referral on a customer’s behalf.
On successful installation of the connection for the New Referred Person, the Existing User becomes eligible for the gratification described below.
The gratification is credited as free days on the Existing User’s active Excitel broadband plan, based on the plan chosen by the New Referred Person:
Plan Picked by New Referred Person
Free Days Credited to Existing User
3-Month Plan
5 Days
6-Month Plan
10 Days
9-Month Plan
15 Days
12-Month Plan
30 Days
The gratification is credited within 15 days of the New Referred Person’s installation, on the same active subscription and in the same location for which the user ID was provided during participation. The Existing User will receive an SMS confirmation once it is credited.
If the Existing User has fewer than 30 days remaining on their plan when the reward is due, the reward is held and applied at their next plan renewal — it is never forfeited.
If the New Referred Person themselves refers another person within 30 days of their own installation, that subsequent referral will not be eligible for any reward.
In case the referral is interested in an Excitel subscription but their home is not within Excitel’s serviceable area, the referral will not be considered, and the Existing User will not be eligible for the gratification.
The Excitel connection must be for home use only, and not for commercial use, for both the Existing User and the New Referred Person.
In case of multiple Excitel subscribers referring the same person, the subscriber through whom the lead is matured / the subscription is taken will be considered the winner of the gratification. The sole discretion to select the winner amongst all claimants rests with Excitel.
The gratification under this campaign cannot be transferred and/or clubbed with any other offer or scheme by Excitel.
Excitel reserves the right to modify, suspend, or withdraw this campaign, and any associated gratification, at any time and without prior notice to customers.
Excitel owns the copyright to the text, emails, photographs, videos, audios, graphics, user interface, and any other content provided on this page, and to the selection, coordination, and arrangement of such content. Except as expressly provided herein, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing, or transmitting any of this content for any purpose.
Excitel collects information about a customer’s transactions with Excitel and its business partners, including usage of the products availed. This information may be used to customise Excitel’s products, including anonymous reporting for internal and external teams.
Excitel may share personal information about the customer with its registered sub-vendors.
By submitting your information and/or contacting Excitel through any medium — phone call, social networking channels, website, etc. — you agree to receive promotional messages and material, and to be contacted by Excitel or its sub-vendors.
All plans mentioned are subject to change or discontinuation without prior notice.
The ONU device provided by Excitel against a security deposit remains the property of Excitel Broadband Pvt Ltd at all times.
Any charges other than the plan cost are to be borne by the customer.
Participation in this campaign is deemed to constitute acceptance of these terms and conditions in full.
Excitel may update this policy and publish it on its website without notice; such publication will be deemed to have been read by all participants.
For further queries, contact Excitel customer care on 011 66956695.
