FrequentlyAsked Questions

Yes, our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance.

Yes, bills/invoices are available on our “my Excitel” mobile Apps / Web portal (my.excitel.com) under the Bills section, where it can be easily downloaded and/or printed.

The plans/tariff displayed on the website are exclusive of the applicable GST (Goods and Services Tax).

Excitel Broadband empowers you to control your speeds and spends. Click here to check all plans offered by Excitel.

Click on Get Excitel Form, simply choose your city, your desired plan, enter your name, mobile number, e-mail address and your complete address to get started!

A Wi-Fi router is required to use our services. An ADSL router (modem + router) is neither required, nor compatible with our services.

Yes, bills/invoices are available on our “my Excitel” mobile Apps / Web portal (my.excitel.com) under the Bills section, where it can be easily downloaded and/or printed.

Minimum service contract duration is one (01) month.

Please contact our help desk – (STD) 33-44-77-88 from the registered mobile number related to your account. Our team would be happy to provide you the login credentials for using your internet connection.

Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however, aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.

There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.

No payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the monthly charges for the chosen plan.

Depends on your area. Please refer our plans page.

No, there is no data limit or “Fair Usage Policies” to impose a restriction on your internet connection. The connection speed never drops during the entire month, irrespective of the amount of data used.

Unlike other providers, we don’t have a Fair Usage Policy or enforce Traffic Management – that means we don’t artificially slow down your connection to allow other users to access our network, which would in turn make your speeds slower.

No, splitting an internet connection in such a way is not conventionally possible.

Yes, it is possible to actively use our internet services, without the use of a router, directly in conjunction with a PC / Laptop. This requires configuring a PPPoE/Dial-UP connection on the target computer.

Excitel does not deal in, nor provide routers of any kind. The customer is expected to purchase a router separately on their own. Our local partners provide routers at competitive prices, and the customer may choose to get one from them. Any dealings made in this manner or with anyone else in this regard has no relation or connection with Excitel, whatsoever.

Our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance. We feel that it would assist you in selecting a suitable router.

We have a points of presence (PoP) map on the homepage of our website (under network coverage), which marks the areas/localities that we service at the moment.

Excitel is offering a free 90 days OTT (Over The Top) subscription of Zee5, Voot Select, Eros Now and ShemarooMe with a 300 Mbps 3 months fiber broadband plan at no extra cost.

No, you will get an OTT subscription free of cost with the 300 Mbps 3 months Excitel Fiber plan.

The OTT subscriptions offered with the plan are Zee5, Voot Select, Eros Now and ShemarooMe. You will get a subscription to all four OTTs.

Once your subscription is over, you will be able to renew your subscription by renewing your 300 Mbps 3 months subscription subject to offer terms and conditions at the time of renewal.

No, you cannot switch to another broadband plan before the expiry of your current broadband plan.

Free OTT subscription offer is currently available only on purchase or renewal on a 300 Mbps 3 months plan. If you are an existing user then you can renew this plan when your current plan expires to get the free OTT offer.

When you purchase a 300 Mbps 3 months plan of Excitel, the OTT subscription will be activated within 24 hours once your broadband plan is activated. You will receive an SMS for activating your subscription on your registered mobile number. Customers can either click on the link mentioned in the provided text SMS or visit the respective OTT website and log in by using the provided credentials in the text SMS.

You can access OTT content through Internet-connected devices like Mobile devices/TV: Smartphones, Smart TV’s and tablets can download OTT apps from a supported digital storefront. Personal computers: Most computers support OTT content viewing through desktop-based apps or web browsers.

You can access OTT content through Internet-connected devices like Mobile, Smart TV, Laptop and Desktop.

You will receive a Login ID & Password on his RMN (Registered Mobile Number) with a supporting OTT App link. You may refer to this blog.

You can reset the password on the respective OTT platform through your registered mobile number which is also your user-id for logging into your OTT account.

Yes, you can request for shifting the broadband service to another location by registering your request through our “my Excitel” Mobile Apps / Web portal (my.excitel.com) or by writing to us at [email protected]. If we service the new location, our team will register the request for a location shift.

No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.

Excitel offers an online payment option available on our “my Excitel” Mobile Apps for both, iOS and Android, via the Web portal at my.excitel.com, where the account can be renewed within seconds. You may raise a request for payment pickup from your residence or by contacting the number provided in the SMS you get as a notification for renewal.

Your registered mobile number is your login id for the OTT account. If you have not received password details, then you can reset the password by clicking on Forgot Password on the OTT app/website and set up a new password. Please ensure that you enter your registered mobile number with Excitel for changing the password. You may refer to this blog.

Free OTT subscription offer is currently available only on purchase or renewal on a 300 Mbps 3 months plan. If you are an existing user then you can renew this plan when your current plan expires to get the free OTT offer.

Kindly ensure that you are using your mobile number registered with Excitel as your login for the OTT account. Try resetting the password by using the forgot password or visit the troubleshooting section on the OTT website. You may refer to this blog. If you are still not able to log in then please connect with our customer care team by raising a ticket through our “my Excitel” Mobile Apps / Web portal (my.excitel.com) or by writing to us at [email protected].

90 days from installation/renewal date – You can confirm these details by logging into your account on the respective OTT website/app.

No, the validity of the OTT subscription through the OTT Offer will begin from the date of activation of your broadband plan and will work independently of any existing OTT subscription you might have.

• 1. Breath-taking speed: The fiber optic internet ensures that your internet doesn’t slow down, even during periods of high demand.
• 2. Higher Immunity & Reliability: Fiber, unlike copper, is not corrosive in nature, so it’s unaffected by harsh weather conditions. It is resistant to human or electrical interference and does not lose signal over long distances – delivering seamless connectivity and lesser downtimes.
• 3. Unlimited Bandwidth: FTTH has virtually an unlimited bandwidth, making it possible to power Holographic HD TV and games, smart home solutions, video telephony and home security solutions.
• 4. Safer: As fibre does not radiate electromagnetic energy, fibre cable is literally impossible to tap making it the safest medium for carrying sensitive data.
• 5. Lower Carbon Footprint: The raw materials used to make fibre come from silicon and sand. Which can be found in an abundance compared to the dwindling supply of copper.

Fiber-to-the-home (FTTH) or 100% Fibre Network is a cable that contains glass/plastic fibres that transmit light instead of electricity, thus promising superior speed.

• 1. Breath-taking speed: The fiber optic internet ensures that your internet doesn’t slow down, even during periods of high demand.
• 2. Higher Immunity & Reliability: Fiber, unlike copper, is not corrosive in nature, so it’s unaffected by harsh weather conditions. It is resistant to human or electrical interference and does not lose signal over long distances – delivering seamless connectivity and lesser downtimes.
• 3. Unlimited Bandwidth: FTTH has virtually an unlimited bandwidth, making it possible to power Holographic HD TV and games, smart home solutions, video telephony and home security solutions.
• 4. Safer: As fibre does not radiate electromagnetic energy, fibre cable is literally impossible to tap making it the safest medium for carrying sensitive data.
• 5. Lower Carbon Footprint: The raw materials used to make fibre come from silicon and sand. Which can be found in an abundance compared to the dwindling supply of copper.